At Golisse.com, we strive to ensure your satisfaction with every purchase. However, if for any reason you are not satisfied with your order, we offer a straightforward refund process.

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The product must be returned within 14 days of receipt.
• The product must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase (such as a receipt or order confirmation) must be provided.

2. Non-Refundable Items

Certain items are not eligible for a refund, including:

• Products that have been used or damaged after delivery.
• Custom-made or special-order items.
• Sale or clearance items.

3. How to Request a Refund

To initiate a refund, please contact our customer service team at admin@golisse.com. Provide your order number, the reason for the refund request, and any supporting documentation. Our team will guide you through the return process.

4. Return Shipping

You are responsible for paying the return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure the safe return of the product.

5. Processing of Refunds

Once we receive and inspect the returned product, we will notify you via email about the approval or rejection of your refund request. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

6. Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please check with your bank or credit card company, as processing times can vary. If you still have not received your refund, please contact us at admin@golisse.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at infos@golisse.com.

Contact Us

If you have any questions about our refund policy, feel free to contact us at infos@golisse.com.